Return & Exchange Policy

Return & Exchange Policy

Return Period:
You may return products within 7 days from the date of receiving your order.

Return Conditions:

  • Products must be in their original condition and unused.

  • Packaging must be unopened and intact, except in cases of quality defects.

  • The customer is responsible for all costs associated with the return process.

  • For international returns, the customer bears all shipping and delivery costs to the shipping company.

  • In the event of a defect or order error, the customer will be fully compensated.

Exchanges Due to Quality Issues:

If there is a quality defect, you may request an exchange or a full refund at no additional cost.

Customer Support Contact

Email:
For inquiries or requests, please email us at: 

info@carezonesa.com


Emails are responded to within 24 business hours.