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Terms of Service – CareZone

Welcome to CareZone.
By accessing our website or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. Definitions

  • “We”, “Us”, “Our”, “The Store” refer to CareZone.

  • “You”, “Customer”, “User” refer to any person accessing or purchasing from the website.

2. Eligibility

  • You must be at least 18 years old to use this website.

  • The website and products are intended for personal use only.

  • We reserve the right to refuse service to anyone at any time without notice.

3. Products & Usage

  • CareZone offers women’s personal and intimate care products.

  • Products are intended for external use only, unless otherwise stated.

  • Our products are not a substitute for medical advice.

  • Results may vary from person to person depending on body type and usage.

4. Orders & Payments

  • All orders are subject to availability and confirmation.

  • Prices displayed include applicable VAT (if any).

  • We offer multiple payment options, including:

    • Cash on Delivery (available in selected areas)

    • Online payment methods

    • Installment payments via Tamara and Tabby (subject to their terms)

5. Shipping & Delivery

  • We ship within Saudi Arabia and GCC countries.

  • Delivery times vary depending on location and courier service.

  • CareZone is not responsible for delays caused by shipping companies or circumstances beyond our control.

6. Returns & Exchanges

Due to the sensitive nature of women’s care products:

  • Opened or used products cannot be returned or exchanged.

  • Returns are accepted only if:

    • The product arrives damaged

    • The wrong product is delivered

  • Issues must be reported within 24 hours of delivery with clear photos.

7. Prohibited Use

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.

  • Resell CareZone products without written permission.

  • Attempt to misuse, hack, or interfere with the website’s functionality.

8. Intellectual Property

  • All content on this website (texts, images, designs, logos) is the property of CareZone.

  • Any reproduction, copying, or use without written consent is strictly prohibited.

9. Limitation of Liability

  • CareZone is not responsible for damages caused by improper use of products.

  • Customers are responsible for following usage instructions.

  • We do not guarantee results beyond what is stated in the product description.

10. Modifications to Terms

  • CareZone reserves the right to update or modify these Terms of Service at any time.

  • Changes will be effective once published on this page.

  • Continued use of the website constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Service are governed by the laws and regulations of the Kingdom of Saudi Arabia, and any disputes shall be subject to the jurisdiction of the competent courts.

12. Contact Us

For any questions or concerns, please contact us through:

  • The Contact Us page

  • Email or WhatsApp details provided on the website